Shishir Dhulla - A committed manager with solid understanding of IT systems, business issues & strong problem solving skills. Microsoft Certified Professional

Career objective: To work at a position that utilizes my well-rounded experience to enhance business performance with a focus on IT enabled solutions.

Professional Summary

  • A techno-commercial professional with 7+ years of IT experience [investment banking / stock broking / financial services / banking sector] including experience in the areas of LAN / WAN / Desktop / Server / Application design, implementation, training and support.
  • Skilled in designing IT infrastructure and implementing technology to support user groups, supporting local and remote users, and effectively managing IT budget as well as IT staff.
  • Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training.
  • Working time flexibility for real-time collaboration across time zones
  • Excellent soft skills - can interface well with international end users, CxOs, developers, and vendors alike

Work Experience

June 2005 - July 2006                           CLSA India Limited                                    Mumbai
May 2007 onwards

CLSA India Limited is a leading brokerage, investment banking and private equity group focusing on Asia-Pacific markets. It is a part of France's Crédit Agricole group.

Designation : Assistant IT Manager reporting to IT Manager[June 2005 to July 2006]
Designation : IT Manager, reporting to CIO [May 2007 onwards]

Job includes, but not limited to:

  • Responsible for managing and maintaining the data centre which includes Wintel & Sun servers [clustered environment], Cisco PIX 515 firewall, Cisco routers, HP ML 6000 storage solutions, directory services, messaging systems etc.
  • Responsible for providing technical assistance, direction and training to the end-user base related to desktop, LAN and WAN [Leased Lines / IPLC / VSAT] environment.
  • Liaise with the Hong Kong based headquarters for the deployment of LAN / WAN initiatives.
  • Desktop support and software distribution
  • Support and schedule adds, moves and changes to various technologies within the work environment including bug tracking, improvements, upgrades and installation of new hardware and software.
  • Responsible for the security, documentation, change management and impact analysis.
  • Responsible for the maintenance of hardware, ensuring all equipments are secured under annual maintenance contracts.
  • Responsible for processing the purchase of any new hardware and software for the company in co-ordination with the user departments
  • Management of Nortel call-pilot based telecom infrastructure
  • Liaise with DoT, stock exchanges etc for connectivity / technical solutions
  • Significant role in the HA / BCP / DR initiative for the India office.

August 2006 - May 2007             Emkay Share & Stock Brokers Ltd.                              Mumbai

Emkay Share and Stock Brokers Limited is a full service brokerage house providing comprehensive advisory services in both cash and derivatives segments of the capital markets. Emkay also provides commodity trading through its group subsidiaries, and is a member of the MCX and NCDEX.

Designation : Chief Technology Officer, reporting to Managing Director

Job includes, but not limited to:

  • Bringing together various business units along-with technology partners to design and deliver IT solutions for enhancing business performance
  • Planning and strategizing VSAT / Leased Line / Broadband communication network for 120+ branches and franchisees all across India
  • Design and documentation of procedures, plans & policies
  • Liasoning with hardware, software, application & connectivity vendors as well as Stock Exchanges for building mission critical front-office, middle-office and back-office operations from the IT perspective
  • Implementation of Risk Management solution for the organisation
  • Leading the HA initiative for the organisation
  • Supervise and schedule adds, moves and changes to various technologies within the work environment including bug tracking, improvements, upgrades and installation of new hardware and software.
  • Supervising day-to-day data centre operations

 

 

May 2000 - November 2004            Inaltus [India] Private Limited                           Mumbai
Inaltus was a UK business offering finance and accounting outsourcing services to international clients delivered by its shared service centre in India.

Designation : IT Manager [System Administrator --> Network Manager --> IT Manager]]

Job included, but not limited to:

  • System Administration on Microsoft server and client operating systems
  • Responsible for maximum uptime of the IT infrastructure, LAN / WAN connectivity and applications.
  • Responsible for Desktop Applications Support / Network Support.
  • User training for various desktop applications and security awareness
  • Planning & implementation of network design & security
  • Planning & implementation of data backup systems / virus protection
  • Planning & implementation of Workflow / Document-flow processes.
  • Co-ordination with ISPs like VSNL, British Telecom, MCI etc. for connectivity solutions.
  • Shaping cost-effective technical solutions, investigating & appraising relevant technical & commercial developments, advising the Management of new opportunities / threats
  • Managing technical projects from conceptualization through final testing and delivery in collaboration with international clients as relevant
  • Preparing technical portions of questionnaires, RFP / RFI, operations manuals, certification requirements etc
  • Assistance in preparation of feasibility, transition and operating proposals for clients.

November 1999 - April 2000                 Shri Arihant Co-op. Bank Limited                 Mumbai
Shri Arihant Co-operative Bank Limited is a co-operative bank with 5 branches located in Mumbai

Designation : Application Developer [Trainee --> Application Developer]
Job included:

  • Making the system ready for Year 2000
  • Upgrading and Maintaining the "Bank Easy" software
  • Developing new modules for "Bank Easy" as per requirements / RBI guidelines.
  • Active participation / recommendations in the technology decisions for the bank.
  • Basic System Administration on Novell Netware 3.12 and support to users spread over 5 branches in Mumbai
  • Troubleshooting any hardware / software related problems that may arise in any of the branches
  • Supervision of data backups and security in all the branches

August 1999 - December 1999                 Indo-German Education Fund                 Mumbai
  • Visiting faculty for Tally, a financial accounting software

Education

Details Board / University Year Class
MBA Institute of Technology & Management 2009 [expected]  
University Graduate University of Mumbai 1996 First class
HSC Bombay Board 1993 First class
SSC Bombay Board 1991 First class
  • Completed 3 years Articleship training as per the regulations of the Institute of Chartered Accountants of India (ICAI) and passed the Intermediate exam held by the ICAI in November 1998
  • Graduate [B Com] with Financial and Management Accounting from the University of Mumbai in 1996 with a First Class (95% in Computer Applications).
  • Extremely well versed with accounting principles and IT enabled accounting solutions. I was actively involved in auditing and computerizing the books of accounts of several small and medium sized businesses. Working knowledge of commercial and tax laws and procedures

Training & Certification

  • Currently pursuing an Executive MBA program from the Institute of Technology & Management, Mumbai
  • Completed certificate course in Capital Markets from the Inter-connected Stock Exchange of India in September 2006:
    • Overview of Indian Capital Market, developments and reforms
    • Primary Market, Instruments, IPOs, Issue of Capital, Book building process and Listing of Securities
    • Finance & Investment Planning
    • Stock Indices
    • Depositories & Depository Participants
    • Trading, Clearing & Settlement
    • Financial Statements and Ratios
    • Fundamental analysis – company analysis & industry analysis.
    • Derivatives – introduction & strategies
    • Commodity Derivatives
    • Mutual Funds
    • Risk Management
    • Investor Rights & Obligations
    • NEAT, BOLT & ODIN (with live session)
  • Completed the CCNA [Cisco Certified Networking Associate] training program from Ultramax Infonet Technologies Private Limited in March 2003
  • Attended a residential Management Development Program on Computer Networks at the Indian Institute of Management [IIM] – Ahmedabad, a premiere management studies institute of India, in September 2002.
  • Microsoft Certified Professional (MCP ID # 2172435) since December 2000
  • Completed MCSE training from Microsoft authorised training centre – Karrox Technologies Limited in November 2000.
  • Microsoft certification status can be verified at http://www.microsoft.com/learning/mcp/transcripts (Transcript ID 691704, Access Code: shishir1976)
  • Brainbench Certified Professional - Transcript ID 1437215
    Internet Technology Fundamentals Listening Skills Written English
    Business Communication Computer Technical Support Accounts Payable Fundamentals
    Business Ethics Awareness Qualitative Problem Solving Workplace Fundamentals
    Network Technical Support Business Fundamentals IT Industry Knowledge
    Typing Speed and Accuracy Technical Helpdesk Microsoft Time Management
    Computer Fundamentals Office Management Managing People
    Disaster Recovery and Planning WWW Concepts IT Terminology
    Financial Accounting Coaching Interpersonal Communications
    MS Windows XP Desktop Administration    

Computing & Network Skills

  • Operating Systems - MS family OSes (Windows 2003 Server, Windows NT, Windows 2000, Windows XP, Windows 9x), Sun Sloaris 9.0, Linux distributions (Redhat, Mandrake, SuSe), Novell Netware 3.12
  • Server Systems & Tools - MS Exchange 2000, WINS, DHCP, DNS, VMware Workstation, Citrix Meta-frame, Windows Terminal Server, PC Anywhere, VNC
  • Networking & Routing Protocols - TCP / IP, RIP, IGRP, NetBEUI
  • Programming Languages / Shells - GNU C, GNU C++, FoxPro, Bourne Again Shell (bash), Korne Shell (ksh)
  • Business Systems & Application Software - MS Office, MS Project, MS Visio, Lotus SmartSuite, StarOffice, Bloomberg, Ev@luator, Capitaline, CRIS INFAC, Tally, FACT, Quickbooks
  • Installation & administration of hardware / software for TCS Matrix, GL Trade front-office applications, Financial Technologies ODIN, Fidessa Workstation, BSE [BOLT / IML] , NSE [NEAT / CTCL], NSDL, CDSL & other back-office operations.
  • Hardware Installation & administration - Wintel & Sun Servers, Desktops, Laptops, Routers, Firewall Devices, PDA / Blackberry, EICON cards and other IT Equipment

Memberships, Awards & Achievements